Administrative Services (ASK) Assistant Officer

Administrative Services (ASK) Assistant Officer


KPMG Jamaica has a delivery center named “Jamaica Extended Support Services (JESS)” operating from Kingston, which is contracted to provide back office support to its member firm KPMG United States (“the Client”).  The Client is expanding operations at JESS to support the Administrative Services process area.  Team members within the delivery center work with Client’s stakeholders under a team extension model to support Client’s back office operations. The Client performs tasks related to administrative services.


The JESS Administrative Services resources are responsible for performing various tasks in accordance with standard operating procedures provided by the Clients’ Administrative Services team including, but not limited to customer communications, collaboration with internal KPMG teams, supporting client engagements, reconciliations, client and market research, document processing, data analysis, PowerPoint presentations, coordinating meetings and training events, and booking travel. 

The JESS Administrative Services, Assistant Officer reports primarily to the JESS Administrative Services Team Lead but will also take direction from other Client team members who are accountable for supported work.


JESS Administrative Services Officers work in our virtual business center environment, serving in a vital role and providing excellent customer service and administrative support to KPMG’s partners, managing directors, directors, senior managers and managers. This is a dynamic, high-energy position. Current core responsibilities may include:

  • Provide proactive customer communication and prompt responses to messages
  • Collaborate with KPMG internal teams to support requests
  • Support client engagement management, including creating and managing invoices, drafting client engagement letters using firm standard templates, conducting time and expense reconciliations, processing payables, and other activities
  • Perform SYNC Client Relationship Management updates and edits
  • Research and book travel reservations
  • Coordinate and schedule conference rooms for meetings
  • Format documents; Compile/edit spreadsheets using intermediate and advanced Excel functions
  • Edit PowerPoint presentations; Process purchase requisitions and invoices
  • Assist with onboarding new hires
  • Conduct client and market research
  • Update and format resumes for inclusion in proposals or posting on KPMG portal
  • Assist with materials to support internal and external training events



  • Bachelor’s Degree from an accredited university/college or Equivalent Professional Accreditation
  • Minimum six (6) months administrative support experience
  • Computer proficiency with MS Word, PowerPoint, Excel, and Outlook and other office tools


  • Intermediate to advanced knowledge and use of office productivity tools (MS Office)
  • Intermediate to advanced knowledge of other business information systems
  • Ability to complete higher complexity tasks or intermediate complexity tasks at higher volumes accurately and completely with high degree of independence


  • Strong communication skills and interpersonal judgment
  • Ability to communicate very effectively both orally and in writing
  • Capable of being entrusted with “confidential” information
  • Identifies opportunities to optimize processes and team performance
  • Ability to be flexible with job duties and scope of work
  • Ability to resolve escalated issues within work scope
  • Asks questions to seek clarification and direction when needed
  • Excellent customer service and problem solving skills
  • Ability to thrive in an environment of constant change and continuous learning
  • Superior organizational skills and dedication to completing projects in a timely manner
  • Detail oriented and comfortable working in a fast-paced environment
  • Ability to manage multiple tasks and prioritize appropriately
  • Strong team player that supports more junior members and improves overall team performance


  • Demonstrates self-confidence and awareness of actions
  • Takes ownership and accountability for work quality and outcomes
  • Takes the initiative to develop skills and competencies that will lead to personal advancemen
  • Builds productive work relationships with peers and stakeholders


We thank all interested applicants however, only shortlisted candidates will be contacted.

Learn more about K-JESS here: K-JESS Homepage

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